Refund Policy

Refunds can be requested anytime during the term of your subscription. If the Real-Time Voting Software fails to perform as specified, SBS will refund the most recent month of subscription charges or, if an annual subscription, will pro-rate the refund for all remaining months. All refunds may be subject to a 3.7% processing fee. The customer must submit refund requests via email dvlsales@surveyandballotsystems.com or by phone 800-974-8099.

Subscription Cancellations

To cancel a Real-Time Voting Software subscription at any time, customers can sign into their account at https://www.surveyandballotsystems.com/my-account/ and click “Cancel” under the My Subscription tab.